At TPE Resource Solutions, we excel in providing specialised recruitment services for Business Process Outsourcing (BPO) and multilingual roles. Our expertise in sourcing and placing candidates with diverse language skills enables us to meet the unique requirements of global businesses. We cater to a wide range of industries, ensuring that our clients receive the best talent for customer support, technical support, and other essential BPO services.

• Multilingual Talent Acquisition: Recruiting candidates fluent in various languages, including Mandarin, Cantonese, Japanese, Korean, Bahasa Indonesia, Tagalog, Thai, Vietnamese, Arabic, Hindi, and more, to support global operations.
• Customer Service and Support Staffing: Providing skilled professionals for customer service roles, ensuring excellent communication and problem-solving skills in multiple languages.
• Technical Support Staffing: Sourcing technical support specialists who can assist with troubleshooting and resolving technical issues for clients worldwide.

Workforce management (WFM) is the strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.